Return form

For a return form, please click on the following link: Return form otara GmbH

Step-by-step guide:

If you have any questions or are unclear about the processing, please contact the
Complaints Department by phone: +49 2941 256 05 60 or by e-mail RMA@otara.de.

Additional information:
If the return is fully justified, you will be credited a flat rate of €4.12 net for your return costs.

Goodwill returns of new goods are only possible under the following conditions:

• Item must be in unopened and unlabelled original packaging.
• The item must be no more than 30 days old (date of sale to date of posting).
• The item is not a "B-stock item"
• A processing fee of 5€ net per item will be charged.
• otara is entitled to exclude an item from return if necessary.