Questions? +49 2941 25605 0
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Return form

For a return form, please click on the following link: Return form otara GmbH

Step-by-step guide:

Step 1: Read and fill out the return form
Step 2: Fill in the accompanying documents and attach them to the articles - WHERE? and WHEN? does the error occur?
Step 3: Send the complaint to otara GmbH | Mastholter Straße 168 | 59558 Lippstadt

Return form

If you have any questions or are unclear about the processing, please contact the
Complaints Department by phone: +49 2941 256 05 60 or by e-mail

Additional information:
If the return is fully justified, you will be credited a flat rate of €4.12 net for your return costs.

Goodwill returns of new goods are only possible under the following conditions:

  • Item must be in unopened and unlabelled original packaging.
  • The item must be no more than 30 days old (date of sale to date of posting).
  • Item must have a net merchandise value of at least €25 (unit price of the item).
  • A processing fee of 5€ net per item will be charged.
  • otara is entitled to exclude an item from return if necessary.
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UPS shipping deadline 6:00 p.m (UTC +2)