For a return form, please click on the following link: Return form otara GmbH
Step 1: Read and fill out the return form
If you have any questions or are unclear about the processing, please contact the
Complaints Department by phone: +49 2941 256 05 60 or by e-mail RMA@otara.de.
If the return is fully justified, you will be credited a flat rate of €4.12 net for your return costs.
Goodwill returns of new goods are only possible under the following conditions:
- Item must be in unopened and unlabelled original packaging.
- The item must be no more than 30 days old (date of sale to date of posting).
- Item must have a net merchandise value of at least €25 (unit price of the item).
- A processing fee of 5€ net per item will be charged.
- otara is entitled to exclude an item from return if necessary.