FAQ - Frequently asked questions
Until when can I order so that my order can be shipped today?
All orders received by 6:00 PM will be shipped on the same day. Within Germany, your shipment will be delivered by TNT/UPS on the next business day. Saturday delivery within Germany is possible for an additional fee. Please select the "TNT Saturday Delivery" shipping option on the order completion page.
All orders received by 5:30 PM will be shipped on the same day. Within the EU, delivery takes 1-2 business days. You can find detailed information about shipping times to your delivery address in the overview of your customer account or on the order completion page. Saturday delivery is not possible.
For more information, please refer to our Delivery Information.
All orders received by 2:30 PM will be shipped on the same day. Within the EU, delivery takes 1-5 business days. Saturday delivery is not possible.
For more information, please refer to our delivery information.
Where is my shipment?
From what order amount can I order carriage paid?
For more information on free international shipping, please see our delivery information .
What do I do in case of transport damage?
Your goods will be packed by us in the best possible way. If you nevertheless find damage that can be traced back to the transport, we will be happy to help you. In order to ensure the fastest possible processing of the transport damage, please send us appropriate photos to Mrs. Valentina Dik email@example.com using the checklist below. Please be sure to include your invoice number. Ms. Dik will then contact you to clarify the transport damage.
The following photos are required by the transport service provider for photo documentation:
- A photo showing the damaged item and its packaging in the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up of the shipping label with the control number (usually starts with 1Z)
- A close-up of the carton manufacturer's certificate (round stamp on the outside of the carton)
- Two photos showing all six sides of the package (one showing the top and two sides, the other showing the bottom and opposite sides)
- The dimensions of the box, including height, length width of the package, are also needed
Which shipping service provider do you use?
How do I receive my invoices?
When do I receive the goods I have ordered that were not in stock at the time of the order (backorder orders)?
When will my desired article be available again?
Can I change or cancel my order at short notice?
What can I do if I received the wrong product or an item is missing?
How long is the warranty period for the items purchased?
How does the processing of a return work? How can I claim my articles?
We will refund you a shipping fee of 4,12€ net in case of a credit note, provided that no further articles from the return have to be sent back to you.
For justifiably claimed items you will receive replacement goods or a credit bill, depending on what you have indicated on the return form.
You can find all further information on our return form .
How will my credit be paid out?
Under what conditions can unneeded or incorrectly ordered goods be returned?
A goodwill return of new goods is only possible under the following conditions:
- Item must be in unopened as well as unlabeled original packaging.
- Article may be a maximum of 30 days old (date of sale to the date of sending)
- Article has a value of goods of at least 25€ net (unit price of the article)
- There is a handling fee of 5€ net per item
- otara is entitled to exclude an item from return if necessary
- Seal on/on the packaging (if present) must be intact
What is the difference in quality levels?
100% of all components original and new.
The display units were already assembled in the factory and show no signs of use other than adhesive residue.
99.9% of all components are original and new.
The display units are assembled from the same components from the manufacturer. There can only be deviations in the case of components such as screws or covers / sheets.
Ori / pulled quality
Due to limited availability, mixed goods of the qualities original quality and pulled.
Refurbished (or OC for original content)
Except for the glass / digitizer and frame, 100% of all components are original.
These are used displays that have been refurbished with a new glass / digitizer and frame. Outwardly like new and few to no signs of wear.
Only available as refurbished quality up to iP8.
With these display units, small parts such as earpiece, front camera / flex, heat shield are directly pre-assembled. The small parts can be used / refurbished or high copy.
OEM / Copy
Display units from third-party providers based on the original.
In this area we basically only offer the highest possible standard high copy / AAA + OEM / copy displays.
How can I register with you?
I have forgotten my login! What can I do?
If you have forgotten your email address or sending the password does not work, please contact us directly.
How do I proceed if the company name, e-mail or contact person changes? How do I change the company name?
How can I give feedback (e.g. on the products or the store)?
Do you have a question that could not be answered?
Write us a mail or call us at +49 2941 25605 0 .