Step-by-step instructions
Step 1: Read and fill out the return slip
Step 2: Fill out the accompanying documents and attach them to the items. WHERE? and WHEN? the error occurs.
Step 3. Send complaints to otara GmbH,
Windmüllerstr. 3,
59557 Lippstadt
If you have any questions or uncertainties regarding processing, please contact the
Complaints department by phone: +49 2941 256 05 60 or by E-Mail
RMA@otara.de.
Additional information:
If your complaint is fully justified, you will be credited with a flat rate of €5.20 net for your shipping costs.
Goodwill returns of new goods are only possible under the following conditions:
- The item must be in its unopened and unlabeled original packaging.
- The seal on the packaging (if present) must be intact.
- Items must be no more than 30 days old (date of sale to date of submission).
- Item is not a “B-grade item"
- A processing fee of €5 net per item applies.
- otara is entitled to exclude an item from return if necessary.