Questions about shipping
DHL Express
Orders until 7:00 p.m. will be shipped on the same day. Delivery within Germany will take place on the next business day. Saturday delivery is available for an additional charge – select “DHL Express Saturday Delivery” at checkout.
UPS
Orders until 6:00 p.m. will be shipped on the same day. Delivery in Germany on the next business day. Saturday delivery available for an additional charge – select “UPS Saturday Delivery” at checkout.
FedEx
Orders until 5:30 p.m. will be shipped on the same day. Delivery within the EU in 1–2 business days. Saturday delivery is not possible. You can find shipping times for your address in your customer account or at checkout.
GLS
Orders until 1:00 p.m. will be shipped on the same day. Delivery within Germany in 1–3 business days , within the EU in 1–5 businessdays. Saturday delivery not possible.
For further information, please refer to our Delivery information.
Once you have placed an order via the shop and the package has been shipped, you can view the corresponding package tracking number in your customer account under the details of your order. You will also receive the link to the package tracking in your invoice email.
We offer free shipping within Germany for orders with a net value of 175,- €
For further information on free international shipping, please refer to our Delivery information.
We will pack your goods as carefully as possible. However, if damage does occur during transport, we will of course help you. To enable us to process the transport damage quickly, please send us the relevant photos to Ms. Valentina Dik using the checklist below. v.dik@otara.de. Please be sure to include your invoice number. Ms. Dik will then contact you to clarify the damage.
The transport service provider requires the following images for photo documentation:
- A photo showing the damaged item and its packaging in the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up of the shipping label with the tracking number (usually begins with 1Z)
- A close-up of the cardboard manufacturer's certificate (round stamp on the outside of the box)
- Two photos showing all six sides of the package (one showing the top and two sides, the other showing the bottom and opposite sides)
- The dimensions of the box: height, length, and width
In Germany, you can choose between DHL Express, UPS, and GLS. For international deliveries, FedEx, UPS, and GLS are available.
Batteries are considered dangerous goods and must be labeled accordingly when shipped. The special handling of these packages and the increased security measures required by the shipping service provider necessitate a dangerous goods surcharge of €0.99 per package.
Shipments containing dangerous goods are sent exclusively via DHL Express (within Germany) and FedEx (outside Germany, EU).
Questions about ordering
You will receive your original invoices by email on weekdays in the evening. You also have the option of viewing your invoices in your customer account at otara.de. To do this, simply open the relevant order in your order overview in your customer account, click on “Display” and then on “Download invoice”
Every Wednesday, you will receive an email listing your backordered items. The items will be shipped to you as soon as possible after receipt of goods. If you find that you no longer need one or more items from your backorder, please reply to the corresponding email and let us know which items should be removed from the order with a credit note.
Unfortunately, in some cases it is not possible to determine an exact delivery time. All items are listed with an average delivery time of 10–14 days. In many cases, the items are available again sooner. In urgent cases, you can request more detailed information from the purchasing department. Please send us an email with the item number to einkauf@otara.de.
Unfortunately, it is not possible to make subsequent changes to an order for technical and logistical reasons.
Oops, it looks like there's been a mistake! Please contact our service hotline Tel: +49 2941 256050 or your contact person so that we can help you quickly.
The warranty period is 12 months from delivery. For more information on this topic, please refer to our Terms and Conditions.
Questions about complaints/returns
We place a very high value on the quality of our replacement parts, but unfortunately, it can sometimes happen that an item is defective. You can return this item using our return form. Simply fill out the return slip on your computer, print it out, and enclose it with the item in the package. Send the package to us using your preferred shipping service.
You will receive a credit note for items that are eligible for return.
You can find all further information in our Return slip .
We require a maximum of five business days after receipt of the return to process a returned shipment. If you have any questions about a returned shipment, please contact us directly at E-Mail: rma@otara.de or Telephone: +49 2941 2560560.
Your credit will be paid into the bank account you specify on the return slip. Otara does not offset credits against outstanding invoices.
New goods may only be returned on a goodwill basis under the following conditions:
- Items must be in their unopened and unlabeled original packaging.
- Items must be no more than 30 days old (date of sale to date of submission).
- There is a processing fee of €5 net per item.
- otara is entitled to exclude an item from return if necessary.
- The seal on the packaging (if present) must be intact.
Questions about items
Would you like to know what quality levels we offer? You can find a complete list here: Show quality levels .
Questions about your customer account
First, click on the icon 👤 at the top right of our page and then on register. Enter all the important information—fields marked with * are mandatory—to activate your customer account. You will receive an email confirming activation, usually within an hour.
You can find the relevant data in the overview of your customer account.
If you have forgotten your password, click on Forgotten password in the login area. Then enter the email address you used to register with us. We will then send you a link to change your password.
If you have forgotten your email address, please contact us directly.
If you wish to change your user data (email, company name, contact person) or change your company name, please send us an email to info@otara.de.
Other
The quality of our spare parts, personal contact with you, and your overall satisfaction are our top priorities. We would be delighted to receive your feedback. Whether positive or negative, this is the only way we can continuously improve and provide you with the best quality. Please send us your feedback by email to verkauf@otara.de or by phone on +49 2941 256050. We will be very grateful.
Do you have a question that couldn't be answered?
Send us an email or call us at
+49 2941 25605 0.